Performance Area
Ratings
|
Understood Financing Needs
|
|
10
|
|
Explained Major Steps in the Mortgage Process
|
|
10
|
|
Explained Document Requirements
|
|
10
|
|
Kept Informed from Application through Closing
|
|
10
|
|
Responsiveness
|
|
10
|
|
Prepared for Closing
|
|
10
|
|
Closed on Time
|
|
10
|
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