They were efficient, professional and effective.
Saturday, August 8, 2015
Matt was easily accessible when we had questions. We are extremely satisfied. Matt was on top of everything.
The had a great customized service non-robo/kiosk approach. Actually helped get the loan done instead of brainlessly passing along underwriter requests verbatim. Matt and Michael at Caliber were excellent with attention to detail, value-add, and responsiveness.
Friday, July 17, 2015
Michael Foster and Matt Helton were awesome to work with. They did everything they could to make this experience as pleasant as possible. Thank you to both of them for helping me get my new home. My parents recommended Matt and I will do the same to anyone I know that is looking to purchase a home.
Michael and Matt were very helpful and helped with every detail. Exceeded all expectations.
Sunday, June 21, 2015
My husband and I wanted to refinance our home. Our circumstances where a little bit unusual. We had spoken with SunTrust Bank who was the current lender about doing the refinance. They wouldn’t give us the time of day. We spoke with several different people employed by SunTrust who showed no concern nor regard for our situation. We spoke with Matt Helton at Caliber Home loans and he said he would do everything he could to help us. Matt and his staff kept us informed throughout the process. They were determined to get our refinance done and stayed on top of everything. I can’t praise Matt and his staff enough for the utmost
in customer service. They went above and beyond to help us get this done. If you have a unique set of circumstances don’t give up. Give Matt a call. He may not be able to work it out but If Matt can’t do it no body can. He saved us $1800.00 in our payment! Thank you Matt and your wonderful staff for a job well done!
M. Linder - Gallatin, TN
Wednesday, June 17, 2015
I can’t say enough about how happy I am with Matt Helton and his team! I was in a tough situation which required me to act quickly, and there is no way I could have bought the house without him. He was always friendly, quick to respond, and very easy going. I tend to be a little high strung and expect a lot from people, and Matt Helton delivered. I will definitely be getting my next loan from Matt!
Thanks so much for all your assistance with my recent new home purchase. I’ve purchased and refinanced homes in the past but those experiences don’t compare to working with you and your team. By nature, home-buying experiences are fairly stressful. However, any time I had questions you were there with prompt responses. In addition, you called every now and then just to check in with me or ask if you could help in any way. Excellent service is lacking in so many businesses these days. Thanks for bringing it back!
J. Moore - Thompson's Station, TN Refinanced two mortgages into one with a shorter term and lower rate
I've had the pleasure of working with Matt and his team on more than one loan - an original mortgage on a condo and a refinance on a house. They make the entire mortgage process seamless from beginning to end.
Matt has perfected the loan process and optimizes their communication with you so that you know exactly where you are in the process as it progressively moves along toward the finish line.
I can offer up my genuine and sincere recommendation for Matt and his team and can't imagine anyone doing a better job for you and your family.
Matt, thanks again for another stress free closing!! We can't thank you enough for the professional service and attention. You and your team kept us informed and on track throughout the entire process. We will continue to recommend you to all our family and friends. Thank again!!
Thank you so much for all your assistance throughout the entire home loan process. We could not have done it without you. You kept us up to date the entire time and was readily available to answer any questions. Since you were able to secure a great rate us, our home purchase became possible. I will most definitely without a doubt refer all my friends a relatives your way.
Monday, March 30, 2015
Thank you so much for your encouragement, counsel, patience, professionalism and efficiency in the home buying process. Knowing how important and helpful you were in my first purchase in 2009, you were my first call when I started looking at houses again. Prospective clients should take comfort that you will walk with them hand in hand to make a big decision much less stressful. You were there every step of the way both times and always make yourself available for questions. For me, you are not just a lender but truly a partner, advisor, and more importantly, a friend.
M. Koenig--Nashville TN. Buying a for sale by owner home in a great location on the west side of Nashville
Thanks to you and Michael for taking care of the extra paperwork my particular loan required.
You guys went above and beyond to make sure everything was adjusted accordingly. I was a bit
concerned about the underwriter getting everything done on time, but you guys made sure we
ended up at mission accomplished! Many thanks for all of your successful efforts!
Saturday, February 21, 2015
I've been meaning to write and thank you for the excellent job you and Michael did walking me through the process. It sounds as though mortgages are just not that easy to come by these days.
Sending good wishes to you and your family,
Wednesday, February 18, 2015
Jay Power-Franklin TN. Jay and his family sold their current residence and upgraded to a larger home
As a new customer to Caliber Home Loans, I had been in the market seeking a mortgage agent who could provide an attentive and supportive approach to my loan needs with a competitive rate. Matt Helton and Michael Foster at Caliber Home Loans provided just that and offered around the clock service guiding me through each step and even graciously repeating steps with me that I may have missed due to a busy schedule. Their attention to detail, efficient loan processing and professional communication kept me updated and at ease with my closing.
Saturday, February 7, 2015
Chris and I just want to say thank you for all your help with our home purchase over the past year. It was a pleasure to work with you and your responsive team. Also, thank you for getting creative with financing options (it's always great to have options), and for making this process as painless and easy as possible. Thank you for all your help!
You made this process work. We are two working professionals, moving between states, and with a toddler in tow! We so appreciate you and your colleagues. At every step, you kept us informed, and calm. You made closing painless and efficient. Many thanks!
Overall how would you rate your experience with us? 6-